Vision Miner Wiki

Contact Support

Our goal is to help you — efficiently, from the very first message. We know how precious your time is, so the more detail you include upfront, the faster we can resolve your issue — often in a single reply.

We put a great deal of effort into our wiki — most answers are already there. We strongly encourage you to search the wiki before submitting a ticket. Not sure how to write an effective support request? Read our guide →

Your information

If you already have an open ticket with us, enter the number here so we can link your submission.

Machine details

Select all that apply if you have multiple machines.
Found on the label on the front of V2 and V3 machines, and on the back of V4 machines.

Describe the problem

The more context you provide here, the fewer follow-up questions we need to ask. A thorough first message is often resolved in a single reply.

Attachments

Photos or video are required. Visual documentation allows us to diagnose issues that are impossible to identify from text alone — and dramatically speeds up resolution.

Photos / screenshots *
Drag & drop or click to select — JPG, PNG. Include the failed print, error messages, and any physical area of the printer involved. More is always better.
Required for motion issues (homing failures, extrusion problems, unusual noises, Z-probe issues). Set sharing to "Anyone with the link can view" — links that require login cannot be opened by support.
G-code file (if print-related)
Optional — attach the .gcode file if the issue occurs during a specific print.

On this page

Wiki notice
Confirmation
Your information
Machine details
Describe the problem
Attachments
Submit

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